NICE6 - Empathy, conflict debt, and healthy tension with Liane Davey.
For the past 25 years, Liane Davey has researched and advised teams on how to achieve high performance. Known as the “teamwork doctor,” she’s worked with teams from the frontlines to the boardroom, across a variety of industries, and around the globe from Boston to Bangkok. In working with hundreds of teams, including 26 Global Fortune 500 companies (and counting), she has developed a unique perspective on the challenges that teams face – and how to solve them.
Beyond her work in the boardroom, Liane is a New York Times Bestselling author of You First: Inspire Your Team to Grow Up, Get Along, and Get Stuff Done and The Good Fight: Use Productive Conflict to Get Your Team and Organization Back on Track. She is also a regular contributor to Harvard Business Review and has been sought by several media outlets, including CNN, NPR, USA Today, The Globe & Mail and Forbes, for her expertise on increasing productivity, enhancing engagement, developing leaders, and as one client put it, “dealing with the damn drama!”
As a keynote speaker, Liane has spoken for audiences as big as 2000 and as intimate as 20. Regardless of the size, she delivers the perfect combination of education and entertainment that leaders and teams need to get unstuck and make an impact on their organizations. She gets even the most serious audiences laughing by telling it like it is—including stories about many of the unbelievable situations she’s experienced working with (and on) teams. (And, by the way, she’s not afraid to admit that she learned most of these lessons the hard way). In between the laughter and stories, she provides a proven model and framework, along with the latest research, so that attendees walk away with the tools to start making their teams better from the moment they leave the room.
Liane’s clients include Amazon, Walmart, TD Bank, RBC, AMD, Google, Bayer, KPMG, Aviva, Maple Leaf Foods, and SONY Interactive Entertainment. Liane has experience and expertise across a wide range of industries, but with each client, she customizes her keynotes so that your audience feels like she “gets” you and has been working with your organization for years.
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What we talked about...
The importance of travel and family.
On being introverted and extroverted.
Loneliness in entrepreneurship and at. home.
Working together virtually.
Ways to deal with conflict at work and understanding conflict debt.
Conflict coming from a base in empathy feels like problem-solving.
Productive tension creates growth, strengthens resources, and creates coverage.
Normally conflict is addressed as friction and this wears us down.
Empathy creates healthy teams with lots of tension but without friction.
Why leadership and teams feedback is crucial and causes a communication breakdown.
Recognizing the stakeholders.
“Bless her heart.” vs. “Interesting”.
Read Dare to Lead: Brave Work. Tough Conversations. Whole Hearts by Brené Brown.
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